Refund, Cancellation Exchange & Delivery policy

Suggested text: Our website address is: https://ladoucepharma.online.

  • 3.1 For defective items supplied from the manufacturer, you will be eligible for an exchange, refund, coupon or voucher if the item(s) is returned within 3 days from the date of delivery along with the e-payment confirmation. 

3.2 Promotional & free gift items are strictly NOT refundable unless in the rare case of a manufacturing defect subject to the discretion of www.ladoucepharma.online

3.3 Notwithstanding any laws or otherwise, no exchange or refund will be made for non-defective, correctly delivered products.

3.4 Pricing errors – Although we do our best to ensure prices stated on this website are accurate, errors may occur in some cases. Where a pricing error occurs we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

3.5 a)Exchange request for non-defective, correctly delivered products-(Discretion of www.ladoucepharma.online) should be made within 3 days from the date of delivery and a pickup fee of 25 AED For Dubai, 35 AED for other Emirates will be charged.

b)International shipments outside the UAE will be charged 50 AED Minimum + Tax + Government Levy and additional charges will apply depending on the weight of the item.

c)All products to be exchanged must be returned in their original packaging along with the original accessories (Product should be in its original condition) within 3 days from the date of delivery.

d)www.ladoucepharma.online reserves the right to deny any exchange for cases subject to hygiene.

e)www.ladoucepharma.online reserves the right to amend this policy without prior notice.

  • Free Gifts
    4.1 All orders placed with a qualifying spend during the promotional period will be eligible to receive the appropriate free gift (whilst stocks last, 1 per order).

4.2 The gift will be added to your shopping cart automatically at checkout with AED 0.00 value. If you add the gift manually to the shopping cart, it will be count as a normal product with regular price instead of a gift.

4.3 All free gifts are subject to availability, non-transferable and there are no cash alternatives or any other gift.

4.4 Refund: If your order fails to be qualified for a free gift after the refund, the gift should be returned with your order, or we will deduct the full price of the gift from your refund.

4.5www.ladoucepharma.online reserves the right to deny delivery of free gifts without prior notice subject to stock availability.

  • Coupon Codes
    5.1 For one-time use only.

5.2 Code cannot be transferred or exchanged for cash.

5.3 The Coupon Codes are subject to change and is at the discretion of La Douce Para Pharmaceutical Products Trading LLC Management.

5.4 No cash, product, credit or other alternative will be provided as a substitute to the promo code.

5.5 Free shipping will not be applicable if order value goes below the value mentioned for free shipping upon applying the coupon code.

  • Use of this Web Site
    The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark and may not be used except as permitted in these Terms and Conditions or with prior written permission of La Douce Para Pharmaceutical Products Trading LLC. All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy.
  • Trademarks
    7.1 We do not sell, rent or exchange any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of www.ladoucepharma.online Services, you consent to our collection and transfer of your information to our payment service partner websites.

7.2 As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/Customer information is typically one of the transferred business assets. Accordingly, in the event that kalegcom.com, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that are transferred or acquired by a third party. Under such circumstances, www.ladoucepharma.online would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur and that any acquirer of ladoucepharma.online may continue to process your personal information as set forth in this Privacy Policy.

  • Who Has Access to Your Information
    Creating or maintaining any link from another Web site to any page on this Web Site without our prior written permission is prohibited. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations.
  • Third-Party Links
    From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by La Douce Para Pharmaceutical Products Trading LLC and its website www.ladoucepharma.online or their respective affiliates. All such links are provided solely as a convenience to you. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk.
  • Inappropriate Material
    You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libellous, obscene, pornographic or profane material or any material or comments that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Website. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

  1. User Information
    Other than personally identifiable information, which is subject to this Web Site’s Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner (“User Communications”) is and will be considered non-confidential and non-proprietary. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.
  2. Disclaimers
    Your use of this site is at your risk. The information, materials and services provided on or through this web site are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither La Douce Para Pharmaceutical Products Trading LLC, nor any of their respective affiliates warrant the accuracy or completeness of the information, materials or services provided on or through its web site www.ladoucepharma.online. The information, materials and services provided on or through this web site may be out of date, and neither Life Pharmacy, nor any of their respective affiliates makes any commitment or assumes any duty to update such information, materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to the UAE laws for any such prohibitions.

All products and services purchased on or through this web site are subject only to any applicable warranties of their respective manufacturers, distributors and suppliers if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this web site. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation.

While La Douce Para Pharmaceutical Products Trading LLC strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending updates on our site www.ladoucepharma.online is accurate and reliable however, no representation is made as to the completeness or accuracy of the information it contains. We will not be held accountable during a rare event of a technical glitch that may occur during maintenance or high peak hours which may cause discrepancies in your shopping bill or overall experience. This includes(but is not limited to) inconsistencies such as cached images on your device resulting in discrepancies on discounts, promotions, shipping charges etc.

Voucher promotions such as redemptions or loyalty coupons are not applicable/redeemable on www.ladoucepharma.online

  1. Liability
    In no event will La Douce Para Pharmaceutical Products Trading LLC, or any of their respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of our web site www.ladoucepharma.online or APP, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained on any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to UAE laws for any such prohibitions.

In the event of any problem with this web site or any content, you agree that your sole remedy is to cease using this web site. In the event of any problem with the products or services that you have purchased on or through this web site, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this web site.

  1. Revisions to these Terms and Conditions
    La Douce Para Pharmaceutical Products Trading LLC reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on its web site www.ladoucepharma.online . Please check the terms and conditions regularly.
  2. Laws and Jurisdiction
    These Terms and Conditions supersedes all prior written or oral representations, agreements or understandings relating to the subject matter of these Terms and Conditions (including any misrepresentation made by La Douce Para Pharmaceutical Products Trading LLC) between you and La Douce Para Pharmaceutical Products Trading LLC to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of UAE, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site will be brought only in the courts of the United Arab Emirates. A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
  3. Termination
    We reserve the right to suspend or terminate your account or your use of this website at any time. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.
  4. Arab Health Voucher
    17.1 Flat discount of 25 % is applicable to new App Downloads.

17.2 Coupon is valid for the app downloads from 24th Jan 2022 to 27th Jan 2022

17.3 Activate the voucher before 27th Jan 2022 at the Rewards section of Profile in the mobile app to redeem.

17.4 Rewards can be redeemed at the cashier with Life Stores until 10th Feb 2022

17.5 Offer is not applicable with existing offers

17.6 Present the in App voucher at the cashier to redeem it at the store.

17.7 Voucher is applicable to the purchase of the products below,

People of Determination Equipment
Medical , Surgical Equipment
Medical , Surgical Articles & Requisites
Soap and Hair Care Products
Para Pharmaceutical Products
Beauty and Personal care requisites
Paper Products

  1. Package Terms
    18.1 kalegcom.com is the online seller of by La Douce Para Pharmaceutical Products Trading LLC and  its products. The Product image shown in the website may change slightly according to the design like color, design and time of packaging.

18.2 Website Product image will be the image at the time of photoshoot by our Graphics Team or brand provided at the time of listing with from authorized sources.

18.3 Brand owner/Supplier/Manufacturer may change the packaging/name/labels at any time according to their Will or approvals from the Govt.

18.4 Customer need to keenly overlook at the brand owner website or product label and ingredients to identify the product is same or not at the time of purchase. For more help, customer can communicate with support team.

18.5  La Douce Para Pharmaceutical Products Trading LLC will not be responsible for any change of product image or labels.

  1. Delivery/Shipping/Service Policy
    by La Douce Para Pharmaceutical Products Trading LLC will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE
  2. Refund/Return Policy
    Refunds will be done only through the Original Mode of Payment
  3. Governing Law and Jurisdiction
    Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

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